Are Butlins passes included in the holiday price?
The search function on the home page calculates the price of your holiday including Butlins passes for the number of guests entered.
The price listed on the individual caravan pages is the base price which includes up to 4 Butlins passes.
I am unable to highlight the break to book
To book your break use the live search function on the home page. Always select the date from the calendar then complete the rest of the search information. Click book next to your required caravan.
Are family and friends able to visit during my stay?
Anyone visiting the caravan must be named on the booking form and must be booked in before your arrival date. You are only permitted to book guests in to the caravan up to the capacity of the caravan.
Alternatively, your guests may purchase day passes directly from Butlins. These allow access to Butlins until 6pm.
At what age do you require a Butins pass?
Children aged 2 and over require a Butlins pass.
What if I don't know all the number guests attending the holiday?
You may still book your break if you don't know the exact number of guests. This can be changed any time before the final payment date. Additional guests are charged at the additional pass price.
Can I add guests to my booking?
Yes guests may be added any time before your final payment date subject to the additional pass price. Any guests added after your final payment date will incur and administration cost of £40 in addition to the additional pass price. Please note all guests must be book in before your arrival date.
Is bed linen included?
Bed linen is included where specified on the listing. You may hire bed linen at a charge of £45 per caravan, supplied only.
Duvets and pillows are supplied in all caravans.
What time can I check in?
Check in times vary based on the caravan selected. Please see caravan description for the check in time.
What time do I check out?
Check out is 10am for all caravans. A late check out fee applies to any guests leaving after 10am.
Do you have any caravans close together?
The following caravans are located close together
Retreat 3, Retreat 5,
Paddock 58, Paddock 55
Poplars 25, Poplars 12
Do any caravans has a washing machine?
Poplars 12
Do any caravans has WIFI?
The following caravans have WIFI
Paddock 58
Retreat 3
Retreat 5
Retreat 49
Retreat 43
Sandhills 270
Poplars 12
Poplars 25
Sandhills 310
Sandhills 163
Which caravans allows dogs?
Paddock 58
Sandhills 270
Sandhills 310
How do I make a payment?
You can make payment by debit card by logging in to your account log in
On the first page overtype the amount with the amount you wish to pay and click the adhoc payment button.
You can make payment via on-line bank transfer to the business account detailed below
Zoe Hiley
400912
72648156
Alternatively give us a call on 07581339031 to make payment over the phone.
What is included in the celebration package?
The celebration package is £25 and includes sparking wine and chocolates to celebrate your special day.