Cancellation Policy
In the event that you need to cancel your holiday for any reason the following charges will be payable;
|
Over 12 weeks to the start of your holiday |
£100 |
|
6-12 weeks to the start of your holiday |
£150 |
|
Less than 6 weeks to the start of your holiday |
Full Balance |
We strongly advise that you take holiday insurance to cover the cost in case the unexpected happens.
All our caravans are privately owned. Therefore any alteration to your original booking date or caravan will incur the cancellation fee outlined above.
Additional Guests/Amendments
You can add additional guests to your booking up to the capacity of the caravan. This will incur and additional charge per person, the amount is dependent on the break you have booked. Please check all the details on your booking are correct including spelling/titles/date of births etc. Any amendments to your booking after your final payment date will incur an amendment fee of £40. If you wish to add additional guests after your final payment date you will incur a £40 amendment charge in addition the charge per person.
Late payment
If we do not receive your final balance by the due date your holiday will be cancelled and you will incur the cancellation cost as outlined above. If you are struggling to make the final payment deadline we may be able to extend if you contact us prior to your final payment date. This will incur an additional cost as outlined below.
|
1-7 days |
£10 |
|
8-14 days |
£20 |
|
15 - 21 days |
£30 |
|
22 - 28 days |
£40 |
Payment Options
Below you will find a list of payment options and charges
|
Payment Option |
Charge |
|
On-line Banking |
Free |
|
Standing Order |
Free |
|
Debit Card |
Free |
|
Credit Card |
Free |
Checking In
The lead guest must be present at check in to collect the keys (this is the person named at the top of the booking form). The lead guests can be amended free of charge up to your final payment date, after this date you will incur the £40 amendment charge.
Adult Only Breaks
All guests must produce photo identification to collect their wristbands.
Caravan Grades
We try and grade our caravans accordingly, however it is recommended that you take a look at the photographs and full descriptions on our website. No refund will be offered because you don't think the caravan is in the correct grade.
Health & Safety
Fire alarms and carbon monoxide alarms are provided for your safety. Please do not remove batteries from these devices.
Caravans have air vents, we therefore unable to prevent insects from entering the caravan. If there is an issue with insects on arrival or during your stay that requires our attention please let us know and we will arrange for someone to assist.
Hygiene
Mattress protectors must not be moved from the beds. Bed linen must be used at all times. If you do not have bed linen included with your booking you can hire for an additional £45. If you have not requested linen to be supplied and you have forgotten your own linen please contact the owner immediately to arrange hire linen. Any damage, make up marks etc, to the duvets, pillows, mattress protectors or linen supplied may be deducted from your bond in order to replace for other guests.
If it is possible that someone in your party may wet the bed please bring suitable waterproof coverings with you.
If you have not included towel hire in your booking this can be added for £25, selected caravans only. These are for caravan use only and must not be removed from the caravan.
All sanitary wear must be disposed of in bags and not flushed down the toilets. Please do not flush baby wipes down the toilet. If the toilet becomes blocked because of the actions of someone in your party you will be charged for unblocking the toilet. Please do not leave any sanitary wear in the caravan.
Rubbish must be removed from the caravan. Bins provided around the park and not left in the caravan, we ask that you respect Butlins recycling procedures. Any rubbish left in the caravan or on the veranda will result in your bond being withheld.
On Arrival
Please check the caravan on arrival and report any issues by txt or e-mail to the owner. Owners endeavour to maintain a high standard and will aim to resolve any problems as soon as possible. If reporting something which doesn't require attention during your stay please mention in your communication. If for any reason you are unhappy with your accommodation this needs to be brought to the owner attention on your arrival date.
During Your Stay
Any damage to the caravan must be reported immediately, and where possible replaced/fixed. Any damages not replaced/fixed may result in the loss of your bond.
All caravans are strictly no smoking and no drugs. Any evidence of smoking or drugs in the caravan or if the caravan smells of smoke your bond will be withheld. Please do not smoke in the doorway. If smoking on the veranda please ensure all windows and doors are closed and all cigarette butts are disposed of in external bins.
Pets are only permitted in the dog friendly caravans, anyone found with a pet in a none pet friendly caravan will be asked to leave Butlins immediately and no refund will be offered. If staying in a pet freindly caravan with your dog please ensure the dog doesn't enter the bedrooms and you vaccum all dog hair.
Please remove all shoes on entry to the caravan.
If you need to open the windows please draw the blinds first as these can be damaged if windy. Also place windows on lock as open windows can be caused by the wind damaging the window. Please ensure you close all windows before leaving the caravan.
Please do not remove items from the caravan, any missing items will be deducted from your bond.
Butlins is a family park and anyone in your party who's behaviour or unreasonable conduct causes a nuisance to others will be asked to leave immediately. There will be no refund in this event.
Some Butlins facilities/entertainment may not be in operation during off peak periods, or they may chose to alter any facility from those advertised; to which we have no control over and do not accept responsibility.
All caravans are fully equipped with everything you require for a self catering holiday. However, individual owners also include additional items which they permit the guests to use for example travel cot, highchair, games consoles etc. These items are to be used at your own risk and the owner accepts no responsibility for the condition of these items. Please clean all items and place them back where you found them.
Incidents/Accidents during your stay
Should an accident/incident occur please contact the owner immediately to allow them to rectify for you and the next guests. This includes any stains/spillages/damage to the bedding and bed linen supplied. Please note this forms part of your bond.
Illness
Should any of your party become ill during your stay you must inform resort safety. Skegness have a walk in doctors and we strongly advise you seek medical attention. If you are thought to have an infectious disease you may be asked to leave resort. If the event you are asked to leave resort before the end of your holiday you will not be entitled to a refund, we recommend you take holiday insurance to cover you in such an event.
Leaving the caravan prior to your departure date
In the event that you have to leave before your departure date there will be no partial refund for the days you haven't stayed. We recommend you take insurance out to cover you in this event.
Electric Cars
Butlins have charging points on main resort. Please speak with reception if you need to use. There is a nominal fee of £5 which is donated to Great Ormand Street Hospital. Please do not attempt to charge your car from the caravan. The caravan supply isn’t strong enough therefore you won’t receive a full charge and this is a breach of Health & Safety Regulations. Your bond will be withheld if you charge your car from the caravan.
Leaving the caravan
Please leave the caravan clean and tidy ready for the next guests. Due to time restraints cleaners are not always able to check cutlery, crockery and cooking utensils. We therefore request that you wash all items used and put them away. Failure to wash pots including grill pan and pans will result in your bond being withheld. Also pots left on the drainer will result in your bond being withheld. Dishwashers must be emptied and pots put away. Failure to do so will result in your bond being withheld.
On the day of departure please vacate the caravan no later than 10am, a charge will be incurred if you have not departed by 10am.
Keys must be returned to the caravan reception or handed to security when leaving. If you have lost a key please report as soon as you are aware.
If the owner informs us of any bond to be withheld any disputes are to be taken up with the owner. We only refund in accordance with the owners instructions.
Failure to comply with any of the terms and conditions outlined will result in the loss of your bond.
Site Closure
If Bulins is closed during the period you were due to stay we have 2 options;
1. Move your booking to an alternative date and any difference in price paid/refunded dependant if the cost of the holiday is higher or lower.
2. Receive a refund.